• Exclusively handles inbound calls (calls initiated by the customer)

• Specializes in efficient call based order taking

• Employees agents that are intelligent, good listeners and easy to understand

• Provides a friendly, personalized and professional customer call experience

• Supports your customers in English or Spanish 24/7/365

• Call quality is unparalleled - your customers will think they are calling next door

• Is well practiced supporting short term high demand events

• "Automated Voice Menu" routing your customer call to an appropriate agent

• Immediate Credit Card/Order Processing

• Order Management databases that are accessed immediately and securely online

• Fulfillment Services "Order Call to Shipper" in two business days or less

• Customer Inquiries receive immediate resolution or product expert call back within 24hrs

• Returns accepted, processed and confirmed same day.

• Management team has over 50 years of call center and direct sales experience

• Project managers and key personal are available via direct toll free numbers

• We commit seriously to Program Training and Quality Excellence

• We are totally committed to call center integration with online shopping technology

• In house website, graphics design and shopping cart experts are available

• Our main focus is on process optimization that lowers our clients Cost per Order (CPO)

• Data submitted on your site is treated just like a live phone call

• We show your customers that you care!